Refund Policy
Last Updated: August 19, 2025
This Refund Policy applies to payments made for access to MystarX via mystarx.io.
If you believe you have an access issue, contact us at support@mystarx.io and we will review your case.
Refund Eligibility
You are eligible for a refund only if you completed a valid payment but did not receive access to the paid Product features (an Access Issue).
Issue Resolution Window
After you report an Access Issue, we will take reasonable steps to resolve it within 14 business days. If the issue cannot be resolved in that period, we will issue a refund.
Non-Refundable Cases
Refunds are not issued in the following situations:
• You were unable to use the Product for reasons outside our control.
• You chose not to use some or all paid features.
• You did not start or complete any available content included with your access.
Termination and Payments
If you voluntarily terminate your use of the Product, payments already made remain non-refundable. If we terminate your access because of a violation of our Terms, payments already made are also non-refundable.
Service Discontinuation
If we discontinue the Product or terminate access for reasons not related to your fault, you will receive a proportional refund for the unused access period.
Need help with a payment issue?
Contact Support